Salon guidelines, subject to change with government recommendations

Changes to how we operate
We have made many significant changes to how we operate during the Covid 19 pandemic. So that we comply with social distancing and hygiene, you will find many aspects of how we operate have changed. The key areas are listed below.
We understand that this may be a lot of information to digest, but we hope you will understand why we have implemented such strict rules as the safety of our guest and our team is paramount to us. Please do make sure you read everything so that you are prepared for the new routine when you visit us again.

Thank you for your continued patience and understanding. Stacey Yuen and Team

Opening Times
We have split our Stylists into two premises to enable us to comply with social distancing recommendations (Brynmill & Mumbles) Your Stylist may not be available on their usual days. If you cannot find space with them, please book with whoever is available.
We are now strictly by appointment only.

Brynmill

Monday 13th & 20th 9am – 5pm
Tuesday – 9am – 5pm – Beth & Zoe
Wednesday – 9am – 5pm – Stacey & Beth
Thursday- 10am – 8pm – Sian & Zoe
Friday – 9am – 5pm – Stacey & Sian
Saturday – 9am – 4pm – Sian & Zoe

Mumbles

Monday 13th & 20th 9am – 5pm
Tuesday – 9am – 5pm – Stacey & Sian
Wednesday – 9am – 5pm – Katie & Sian
Thursday- 10am – 8pm – Stacey & Beth
Friday – 9am – 5pm – Beth & Katie
Saturday – 9am – 4pm – Beth & Katie

Your arrival and entry to the salon
We are now appointment only. It is not possible to walk into salon without an appointment. To maintain our social distancing ratios, we would have to ask you to wait outside if you see another guest at reception and to come in once they have left the salon.
Arrive on time to your appointment as we no longer have a waiting area therefore we can control the amount of people in salon at one time and to help us maintain our social distancing measures. If you arrive late, we may have to shorten your hair service (this could mean no blow-dry) as this would have a knock on effect on our working day. If for any reason we need to change your appointment time by 15mintues we will call you before your appointment.
Our stylists will communicate any updates to your appointment as early as possible if needed.
We normally love to welcome your friends and family to join you but please come to the salon alone (no family members or children) with as few possessions as possible. We cannot operate our waiting area at the moment and we cannot allow anyone other than the Stylist and their guest in the hair section area. We will also ask you to deal with moving any of your possessions.

Please also note that:
If you are feeling unwell with a high temperature or you are living with someone who has symptoms of coronavirus, then we will reschedule your appointment for a later date, taking into consideration that it can take up to 14 days for symptoms to start to appear.

Children
We cannot allow any children with accompanying adults as it breaks our social distancing ratios. No childrens’ appointments will be available until we can find times when we can adjust social distancing.

Extra hygiene and PPE
Our Stylists will be wearing visors throughout and mask when needed whilst they perform your service, and you will be asked to wear a mask, plastic gown. All of these will be disposed of before you leave the salon. We have also sectioned off every styling station with screens to protect you from one another. You will be asked to use our medical-grade sanitiser at various points of your salon visit.

Colour Services
All of our colour services are now time-critical, due to social distancing ratios and therefore we will only be able to achieve what has been booked, during your visit. If you feel you need more time please make us aware when booking.

Refreshments
We are really excited about seeing you soon and are very excited to being able to finally reopen the salon doors! When you arrive you will still receive the same high quality service but there will be a change to our refreshment offering. Tea/coffee and water will be served in disposable cups. Unfortunately we will no longer be able to serve our morning toast until further notice.

Summary
• Come alone to your appointments

• Arrive on time to your appointment

• Sanitize your hands/wash your hands throughout your visit.

• Please wear a covering /mask. If you do not have one, one will be provided.

. If you have any symptoms of covid19 please reschedule.

Please also note that:
If you are feeling unwell with a high temperature or you are living with someone who has symptoms of coronavirus, then we will reschedule your appointment for a later date, taking into consideration that it can take up to 14 days for symptoms to start to appear.

We will be carrying out social distancing measures and extra cleaning schedules throughout the day, so please be patient with us whilst we deal with the added measures that we need to put in place to keep you and our team safe.

We look forward to welcoming you back through our doors soon!